KIKU

Utilize Knowledge
to Improve Your Business

One Question/One Answer for Rapid Problem Solving

Accumulate Knowledge to Maximize Business Results

Contact us now for details about our services and to discuss your needs.

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What's KIKU

KIKU has 3 Distinct Features

  • Feature 01

    KIKU instantly solves problems using knowledge.
    It enables the sharing of specialized knowledge and improves business efficiency.

    Our knowledge management solution enables easy knowledge sharing and immediate resolution of problems even in remote work settings. It offers features such as template creation, tagging for knowledge organization, and robust search and report generation capabilities, making it ideal for companies aiming to improve their operational efficiency.

  • Feature 02

    Even if you can't find the information you're looking for, you can ask questions in the community and share knowledge with all members.

    If you can't find the information you're looking for you can always seek answers by posting your question to the community. These problem-solving discussions are automatically accumulated as knowledge, serving as a helpful resource for individuals facing similar problems or challenges. This approach prevents the same questions from being asked repeatedly and enables all community members to share high-quality knowledge.

  • Feature 03

    KIKU makes active use of knowledge circulation.
    It extracts resolved issues and provides support for the efficient utilization of knowledge.

    KIKU facilitates efficient knowledge utilization by circulating knowledge and re-extracting resolved issues. By acquiring and developing knowledge from answers to problems and questions and subsequently extracting unresolved issues, KIKU can seamlessly circulate knowledge.

Solve Problems Through
Knowledge Circulation

Experience Improved Work Efficiency.

  • I want to efficiently collect knowledge from our business communications.
  • I want to improve the sustainability of our business.
  • I want to improve the efficiency of our business by sharing knowledge with all our departments.
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Solution

Problems Solved by KIKU

Solution 01

KIKU Adapts to Changes in the Work Environment

Even with remote work, problems can be solved quickly.
The knowledge base can be easily accessed at any time.

There is no need to worry about a lack of knowledge. Problems resolved through interactions are automatically collected as knowledge. Even for first-time questions, it's perfectly okay. By seeking advice from the community, that advice is automatically collected as knowledge to support problem-solving.

USE CASE 01

We Accumulate Knowledge Within the Company by Supporting Remote Workers

Click to see Case Study

Solution 02

Find What You Want to Know Now Using KIKU

Collect knowledge regarding search terms and visualize what users don't know.
Support efficient knowledge utilization in user searches.

To support efficient knowledge utilization, KIKU analyzes user search behavior and collects search queries to visualize areas of uncertainty. This allows us to identify areas for improvement and promotes the utilization of knowledge.

Solution 03

KIKU Reduces Communication Costs

If there is accessible knowledge available to both those making inquiries and those answering them, then internal communication within the company will be smoother.

By sharing knowledge, we can achieve both improved business efficiency and smooth communication. Appropriately extracting and sharing relevant information enables us to effortlessly acquire knowledge that is invaluable for problem-solving.

Solution 04

KIKU Reduces Training Costs

By accumulating and sharing the knowledge necessary for the job-oriented employment era, we can reduce the costs associated with HR development.

In the job-oriented employment era, where specialization is demanded, knowledge sharing is expected to reduce training costs. By accumulating the information necessary for training, in addition to overall schedule coordination and information dissemination, we can achieve further improvements in business efficiency.

Solution 05

KIKU Improves Customer Support

We open up a portion of our internal knowledge to customers, enabling them to share questions and concerns. This allows us to provide better support and results in higher levels of customer satisfaction.

It is crucial to open up internal knowledge to customers if you want better customer support. At KIKU, we can selectively extract relevant internal knowledge and make it accessible to customers. This allows us to leverage existing knowledge and share information regarding product or service inquiries and issues. As a result, we can provide timely and accurate support.

USE CASE 02

We Utilizate Knowledge in Customer Support to Suppress New Ticket Registrations (Case Deflection)

Click to see Case Study

Solve Problems Through
Knowledge Circulation

Experience Improved Work Efficiency.

  • I want to efficiently collect knowledge from our business communications.
  • I want to improve the sustainability of our business.
  • I want to improve the efficiency of our business by sharing knowledge with all our departments.
Contact

Function

Support Knowledge Utilization with a
Wide Range of Functions

  • Knowledge Development

    By having templates ready for each category and managing them with tags, we can streamline organization and search processes, thereby supporting efficient knowledge creation.

  • Knowledge Search

    KIKU provides easy access to knowledge through its management interface as well as other chat applications, etc. Users can easily search for relevant knowledge across all of these platforms.

  • Knowledge Analysis

    KIKU extracts unresolved issues and accumulates the solutions provided as knowledge. Through knowledge analysis, we can discover information that leads to business improvement.

  • Community Cooperation

    If a problem cannot be resolved, it can be posted to the community, and the answers will be automatically transformed into knowledge. This supports team empowerment and enhances customer satisfaction.

USE CASE 04

Multilingual Deployment of Knowledge

Click to see Case Study

Solve Problems Through
Knowledge Circulation

Experience Improved Work Efficiency.

  • I want to efficiently collect knowledge from our business communications.
  • I want to improve the sustainability of our business.
  • I want to improve the efficiency of our business by sharing knowledge with all our departments.
Contact

Case Studies

  • CASE 01

    System Integrator

    We Accumulate Knowledge Within the Company by Supporting Remote Workers

    We support companies facing communication challenges in remote work environments by leveraging knowledge to aid problem-solving. Knowledge is accessible 24/7, allowing individuals to ask questions at their convenience. Through community support and the automatic addition of resolved cases as knowledge, we are contributing to the accumulation of knowledge within the company.

    Issues

    • Since we can't see the other person, it's difficult to know when to ask questions.
    • It's difficult to ask a casual question.
    • It's hard to find someone who would probably know the answer.

    Solved by Using Knowledge

    • Knowledge is accessible 24/7, 365 days a year.
    • You can easily ask at any time that suits you.
    • Even if you can't find the knowledge you're looking for, the community will provide support.
    • Cases resolved through the community are automatically added as knowledge.
  • CASE 02

    Public Service Infrastructure Management Solution Vendor

    We Reduce New Ticket Registrations by Using the Knowledge in Customer Support(Case Deflection)

    In the midst of increasing customer inquiries and a shortage of support personnel, there was the problem of underutilization of the customer knowledge base. To address this, we have implemented a strategy of providing customers with relevant knowledge and solutions before they submit support tickets, thereby streamlining the support ticket registration process. By focusing resources on resolving entirely new issues, we have improved operational efficiency and successfully achieved case deflection.

    Issues

    • Inquiries from customers are increasing.
    • There are not enough support personnel.
    • The knowledge base for customers isn't used that much.

    Solved by Using Knowledge

    • We have implemented a system where we provide customers with potential solutions before they register support tickets.
    • By offering recommended knowledge during the support ticket registration process, we encourage the utilization of knowledge resources.
    • By focusing our resources on resolving completely new issues, we have been able to improve operational efficiency.
  • CASE 03

    System Integrator

    We Address the Issue of Talent Mobility by Leveraging our Accumulated Knowledge

    To address talent mobility, we are utilizing our accumulated knowledge to prevent employment mismatches and provide job seekers with specific job descriptions. Specifically, we provide up-to-date information that includes not only fixed job responsibilities but also the latest tasks and required skills. By maintaining our knowledge base, we have been able to reduce training costs.

    Issues

    • We want to prevent mismatches during the hiring process.
    • We want to communicate specific job responsibilities to job seekers.
    • We want to address talent mobility.

    Solved by Using Knowledge

    • We provide real-time information to complement fixed job descriptions.
    • We provide the knowledge that is commonly referenced in the job to offer a more concrete understanding of the tasks involved.
    • We supplement the ever-changing job responsibilities and required skills with up-to-date knowledge.
    • We reduce training costs through knowledge maintenance and development.
  • CASE 04

    Office Equipment Manufacturer

    Multilingual Deployment of Knowledge

    To provide smooth support to overseas subsidiaries and customers, we are utilizing automatic translation for knowledge and creating drafts in multiple languages. The published knowledge is now searchable through each country's support site via an API, resolving any time lag issues.

    Issues

    • Knowledge transfer to overseas subsidiaries is not possible due to the language barrier.
    • There is a time lag in the dissemination of support knowledge to overseas customers.

    Solved by Using Knowledge

    • We create multilingual drafts using automatic translation of knowledge.
    • We publish knowledge that is searchable through support sites in various countries via an API.

Solve Problems Through
Knowledge Circulation

Experience Improved Work Efficiency.

  • I want to efficiently collect knowledge from our business communications.
  • I want to improve the sustainability of our business.
  • I want to improve the efficiency of our business by sharing knowledge with all our departments.
Contact

Flow

Implementation Process

01 Contact

Please enter all necessary information in the contact form and submit your inquiry.
After submitting your inquiry, please wait for a representative to contact you.

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02 Product Explanation

Based on your inquiry, we will provide online product explanations and conduct demo sessions.
If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.

Decision to Adopt

03 Perating Environment Preparation/Installation

KIKU works within your AWS environment.
We will set up the operating environment in your newly created KIKU account.

04 Training

We will provide instructions to your company's administrator regarding the basic operation of KIKU, including user management, content input for knowledge circulation, and other relevant settings.

We can reduce idle costs by utilizing AWS and a serverless architecture KIKU is available on your AWS account

KIKU is a serverless system that leverages AWS to reduce idle costs. Using the latest AWS + serverless technology we make KIKU available for use on your AWS account.

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Privacy Policy

Privacy Policy

When contacting us through the contact form on our website, you may be required to provide personal information such as your name, email address, and other contact details. The personal information you provide will be used for the following purposes:
1. To reply to your inquiry and provide information to you.
2. To confirm and verify information required to provide services.
3. To provide services and deliver products to you.
4. For marketing purposes (only with your consent).
Our company protects the personal information you provide in an appropriate manner and will not disclose it to any third party, except in the following cases:
1. When explicit consent is obtained from the customer.
2. When required to do so based on legal procedures.
Our company complies with laws, regulations, and guidelines related to personal information and strives to ensure the accuracy and security of personal information and that it is up to date.
If you wish to disclose, correct, or delete your personal information, please contact us. After confirming your identity as the rightful owner of the information we will respond to your request.
These terms of consent regarding the handling of personal information are subject to changes without prior notification.

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