Utilize Knowledge
to Improve Your Business
One Question/One Answer for Rapid Problem Solving
Accumulate Knowledge to Maximize Business Results
Contact us now for details about our services and to discuss your needs.
ContactWhat's KIKU
KIKU has 3 Distinct Features
-
Feature 01
KIKU instantly solves problems using knowledge.
It enables the sharing of specialized knowledge and improves business efficiency.Our knowledge management solution enables easy knowledge sharing and immediate resolution of problems even in remote work settings. It offers features such as template creation, tagging for knowledge organization, and robust search and report generation capabilities, making it ideal for companies aiming to improve their operational efficiency.
-
Feature 02
Even if you can't find the information you're looking for, you can ask questions in the community and share knowledge with all members.
If you can't find the information you're looking for you can always seek answers by posting your question to the community. These problem-solving discussions are automatically accumulated as knowledge, serving as a helpful resource for individuals facing similar problems or challenges. This approach prevents the same questions from being asked repeatedly and enables all community members to share high-quality knowledge.
-
Feature 03
KIKU makes active use of knowledge circulation.
It extracts resolved issues and provides support for the efficient utilization of knowledge.KIKU facilitates efficient knowledge utilization by circulating knowledge and re-extracting resolved issues. By acquiring and developing knowledge from answers to problems and questions and subsequently extracting unresolved issues, KIKU can seamlessly circulate knowledge.
Solve Problems Through
Knowledge Circulation
Experience Improved Work Efficiency.
- I want to efficiently collect knowledge from our business communications.
- I want to improve the sustainability of our business.
- I want to improve the efficiency of our business by sharing knowledge with all our departments.
Solution
Problems Solved by KIKU
Solve Problems Through
Knowledge Circulation
Experience Improved Work Efficiency.
- I want to efficiently collect knowledge from our business communications.
- I want to improve the sustainability of our business.
- I want to improve the efficiency of our business by sharing knowledge with all our departments.
Function
Support Knowledge Utilization with a
Wide Range of Functions
-
Knowledge Development
By having templates ready for each category and managing them with tags, we can streamline organization and search processes, thereby supporting efficient knowledge creation.
-
Knowledge Search
KIKU provides easy access to knowledge through its management interface as well as other chat applications, etc. Users can easily search for relevant knowledge across all of these platforms.
-
Knowledge Analysis
KIKU extracts unresolved issues and accumulates the solutions provided as knowledge. Through knowledge analysis, we can discover information that leads to business improvement.
-
Community Cooperation
If a problem cannot be resolved, it can be posted to the community, and the answers will be automatically transformed into knowledge. This supports team empowerment and enhances customer satisfaction.
USE CASE 04
Multilingual Deployment of Knowledge
Click to see Case Study
Solve Problems Through
Knowledge Circulation
Experience Improved Work Efficiency.
- I want to efficiently collect knowledge from our business communications.
- I want to improve the sustainability of our business.
- I want to improve the efficiency of our business by sharing knowledge with all our departments.
Case Studies
-
CASE 01
System Integrator
We Accumulate Knowledge Within the Company by Supporting Remote Workers
We support companies facing communication challenges in remote work environments by leveraging knowledge to aid problem-solving. Knowledge is accessible 24/7, allowing individuals to ask questions at their convenience. Through community support and the automatic addition of resolved cases as knowledge, we are contributing to the accumulation of knowledge within the company.
Issues
- Since we can't see the other person, it's difficult to know when to ask questions.
- It's difficult to ask a casual question.
- It's hard to find someone who would probably know the answer.
Solved by Using Knowledge
- Knowledge is accessible 24/7, 365 days a year.
- You can easily ask at any time that suits you.
- Even if you can't find the knowledge you're looking for, the community will provide support.
- Cases resolved through the community are automatically added as knowledge.
-
CASE 02
Public Service Infrastructure Management Solution Vendor
We Reduce New Ticket Registrations by Using the Knowledge in Customer Support(Case Deflection)
In the midst of increasing customer inquiries and a shortage of support personnel, there was the problem of underutilization of the customer knowledge base. To address this, we have implemented a strategy of providing customers with relevant knowledge and solutions before they submit support tickets, thereby streamlining the support ticket registration process. By focusing resources on resolving entirely new issues, we have improved operational efficiency and successfully achieved case deflection.
Issues
- Inquiries from customers are increasing.
- There are not enough support personnel.
- The knowledge base for customers isn't used that much.
Solved by Using Knowledge
- We have implemented a system where we provide customers with potential solutions before they register support tickets.
- By offering recommended knowledge during the support ticket registration process, we encourage the utilization of knowledge resources.
- By focusing our resources on resolving completely new issues, we have been able to improve operational efficiency.
-
CASE 03
System Integrator
We Address the Issue of Talent Mobility by Leveraging our Accumulated Knowledge
To address talent mobility, we are utilizing our accumulated knowledge to prevent employment mismatches and provide job seekers with specific job descriptions. Specifically, we provide up-to-date information that includes not only fixed job responsibilities but also the latest tasks and required skills. By maintaining our knowledge base, we have been able to reduce training costs.
Issues
- We want to prevent mismatches during the hiring process.
- We want to communicate specific job responsibilities to job seekers.
- We want to address talent mobility.
Solved by Using Knowledge
- We provide real-time information to complement fixed job descriptions.
- We provide the knowledge that is commonly referenced in the job to offer a more concrete understanding of the tasks involved.
- We supplement the ever-changing job responsibilities and required skills with up-to-date knowledge.
- We reduce training costs through knowledge maintenance and development.
-
CASE 04
Office Equipment Manufacturer
Multilingual Deployment of Knowledge
To provide smooth support to overseas subsidiaries and customers, we are utilizing automatic translation for knowledge and creating drafts in multiple languages. The published knowledge is now searchable through each country's support site via an API, resolving any time lag issues.
Issues
- Knowledge transfer to overseas subsidiaries is not possible due to the language barrier.
- There is a time lag in the dissemination of support knowledge to overseas customers.
Solved by Using Knowledge
- We create multilingual drafts using automatic translation of knowledge.
- We publish knowledge that is searchable through support sites in various countries via an API.
Solve Problems Through
Knowledge Circulation
Experience Improved Work Efficiency.
- I want to efficiently collect knowledge from our business communications.
- I want to improve the sustainability of our business.
- I want to improve the efficiency of our business by sharing knowledge with all our departments.
Flow
Implementation Process
01 Contact
Please enter all necessary information in the contact form and submit your inquiry.
After submitting your inquiry, please wait for a representative to contact you.
02 Product Explanation
Based on your inquiry, we will provide online product explanations and conduct demo sessions.
If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.
Decision to Adopt
03 Perating Environment Preparation/Installation
KIKU works within your AWS environment.
We will set up the operating environment in your newly created KIKU account.
04 Training
We will provide instructions to your company's administrator regarding the basic operation of KIKU, including user management, content input for knowledge circulation, and other relevant settings.
We can reduce idle costs by utilizing AWS and a serverless architecture KIKU is available on your AWS account
KIKU is a serverless system that leverages AWS to reduce idle costs. Using the latest AWS + serverless technology we make KIKU available for use on your AWS account.
Contact
Media
KIKU Media
-
Choosing the Knowledge Management Tool: Five Key Selection Criteria
Are you grappling with challenges in implementing effective knowledge management practices within your organization? In that case, highly recommended solution is to leverage knowledge management tools. These specialized tools are developed to streamline knowledge management processes. It offers a rich…
-
Leveraging Document Management for Effective Knowledge Management
Knowledge management and document management have a common characteristic: centrally manage an organization's information assets. However, they have distinct differences. This article will first provide a brief explanation of each and explore their distinctions. Then, it will discuss about key…
-
Lost in Translation No More: The Power of Customer Support in Native Language
Communicating in your customer's language is critical in the business world. According to a Harvard Business Review (HBR) survey, 72.4% of consumers said that they are more likely to purchase a product if product information is available in their native…